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Returns or exchange (item price only) in the 45 days
according to the reception of the product (proof of reception asked).
All returns of the products listed below are subject to the following restocking fees:
Teafco Pet Carriers - 15%
All Kittywalk Products - 25%
K & H Pet Beds - 15%
All General Cage Products - 15%
All Other Products - 10%
- Please contact us to get Return for Inspection (RFI) number if you choose to return the package to us within 45 days of deliveried date.
Who pays the shipping charges for a return or exchange at SpecialPetsStore.com?
The Customer will be responsible for shipping their items back to us and re-shipping cost.